1. How can I contact you?

You can contact us by sending an email to earthlytoolsofficial@gmail.com. We strive to respond to all inquiries within 24 hours.

2. Where are your products shipped from?

Our products are shipped directly from our suppliers located in various countries around the world. This allows us to offer a wide range of high-quality products at competitive prices.

3. Can I get a refund on my product?

Yes, we offer a 30-day refund policy. If you are not satisfied with your purchase, you can request a return and refund within 30 days of receiving your item. Please refer to our refund policy for more details.

4. How long does shipping take?

The shipping time varies depending on the product and your location. Generally, our products are delivered within 7-20 business days. However, please note that shipping times may be longer due to factors beyond our control, such as customs clearance or unforeseen delays.

5. Do you offer international shipping?

Yes, we offer international shipping to most countries worldwide. However, please note that there may be restrictions on certain products for specific countries due to customs regulations. If you have any concerns about shipping to your country, please contact us for more information.

6. How can I track my order?

Once your order has been shipped, we will provide you with a tracking number. You can use this tracking number to track the progress of your shipment on our website or the shipping carrier's website.

7. What payment methods do you accept?

We accept payment through major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal for added convenience and security.

8. Are your products covered by a warranty?

Yes, most of our products come with a manufacturer's warranty. The warranty period may vary depending on the product. If you encounter any issues with your purchased item, please contact us, and we will assist you in resolving the matter.

9. Do you offer wholesale or bulk discounts?

Yes, we offer wholesale and bulk discounts for certain products. If you are interested in purchasing a large quantity of items, please reach out to us with the details of your order, and we will provide you with a customized quote.

10. Can I cancel or change my order?

Once an order has been placed, it is processed and shipped as quickly as possible. Therefore, we cannot guarantee that changes or cancellations can be made. However, if you need to make any modifications to your order, please contact us immediately, and we will do our best to accommodate your request.

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To start a return, you can contact us at earthlytoolsofficial@gmail.com.

Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items: Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at earthlytoolsofficial@gmail.com.